'Up to 10 pieces of info a day being passed to PSNI by Crimestoppers'

Crimestoppers has said it is passing around 10 pieces of information to the PSNI every day.

A Crimestoppers agent
Author: Damien EdgarPublished 30th Sep 2019

The independent charity has been running here for the past 27 years and offers an anonymous phone line and online form system for passing on tips.

Downtown Radio/Cool FM news was given an exclusive look behind the scenes at their HQ in England.

Almost 4,000 calls are received at relating to Northern Ireland every year.

That roughly works out at around 300 a month, which is filtered before the most actionable pieces of information are then passed on to PSNI.

Louise Peers is the Head of Contact Centre Services for Crimestoppers and explained that it has never once breached the anonymity of those contacting the centre.

"Starting with the phone calls, if you phone Crimestoppers, the caller line identity is completely stripped, encrypted and we don't see what area you're calling from or your handset details at all," she said.

"We can't ever get that, or trace that, when you get through to an agent we're not recording your call.

"So we can't play it back, we can't ring you back, it is genuinely 100% anonymous.

Crimestoppers HQ

Inside Crimestoppers HQ - Chief Reporter Damien Edgar

What stood out for me inside the charity's HQ was the absolute commitment to anonymity.

Calls were fielded and online contacts received, with agents taking down the information in a form, removing any details that might reveal where the source might be.

It's then passed across to another team who read over it again and make any amendments they think might be needed, before then passing that on to the various police services that would need to hear it.

The other standout aspect is just how detailed the information callers give is. I was able to hear calls where people were concerned with the potential activities of convicted paedophiles, drug deals going on in neighbourhoods and scams against the elderly.

It just highlighted the value really of having a source outside the police, with all the fears that people might have about speaking to officers.

Chatting with Louise too, she revealed they've had police officers ask them for the source of their information, but their systems are set up in such a way that that can never become an issue regardless of how much pressure is applied.

DT/Cool FM

"On the online side of things, we do have the technology and the methods to keep people anonymous.

"IP addresses are stripped out, we can't trace those or get back to people."

And when it comes to the callers coming through from Northern Ireland, Louise said they are quite distinct to that received from other regions in the UK.

"They certainly are different," she said.

"Northern Irish callers are typically more cautious and sometimes need more reassurance.

Crimestoppers website

"We have found some of our agents are tested, so for example, I think it might be a bit of a movie hangover, but there's this 30 second theory that we can trace a call if they speak for that length of time.

"On occasion, we have had people blurting something significant out and then hang up, expecting that they'll get a call back.

"If they get in contact again, we can explain that unfortunately, you ended the call and we have no means of getting back to you, but actually, that's enough top reassure them that we are committed to anonymity.

"The other difference with callers from Northern Ireland is some of the callers there know exactly what they want to say, they don't want to ask questions and sometimes we don't get the opportunity to get all the information, so it would be nice to get more of a chance to speak to them."