Referrals from NSPCC helpline to agencies in Cornwall and south-west surge during pandemic

The charity says more than 4,700 were made to organisations like police and children's services in a year

Author: Emma HartPublished 29th Apr 2021

The NSPCC says welfare referrals to agencies like police and children's services in Cornwall and Devon have surged during the pandemic.

The charity made more than 4,500 across the south-west, which is a rise of 41% on the year before.

Adults' mental health and behaviour was the top concern, followed by neglect. Emotional and physical abuse showed a worrying rise as well.

"The NSPCC helpline received a record number of contacts from members of the public last year, surging by nearly a quarter to 85 thousand contacts.

"This is sadly not surprising, given we know the pandemic has increased the risk of child abuse and neglect.

"With most children returning to school, the hidden harms experienced during the lockdowns might become visible.

"That's why it's crucial the government's recovery plans don't stop at the classroom, but include investment in services in the community to rebuild a positive future for children".

Andrew Fellowes, NSPCC

What do the figures show?

Across the south-west, there were 4,794 referrals made by the NSPCC helpline to external agencies in 2020/21.

That is a 41% increase compared to 2019/20, when there were 3,393 referrals.

Referrals are made when concerns reported to the helpline are considered serious enough to warrant further investigation.

The top reasons for referrals being made go unchanged, with concerns relating to parental and adult health and behaviour leading to 1,525 referrals to South West based agencies.

This includes worries about parental alcohol and substance misuse, domestic abuse and parental mental health.

Across the UK a record number of adults with concerns about children called the NSPCC in the last 12 months, as contacts to its helpline surged by nearly a quarter.

The national service received nearly 85,000 contacts from April 2020 to March 2021, a 23% increase on the previous year, with 47% of these leading to a referral to an external agency such as the police or children's services.

The figures echo concerns from the charity's frontline teams that the pandemic has increased the risks of abuse and neglect, with children both more vulnerable and out of sight of people who can keep them safe.

The NSPCC is now warning that with most children back in schools and society, the hidden harms they experienced during the lockdowns will become visible.

The charity is calling for the Governments across the UK to invest in a positive future for children by ensuring their catch-up plans go beyond education.

How are children affected and how can I help?

Sisters, Chloe and Debra (not their real names), found a young boy crying on the kerb outside their home and called the NSPCC Helpline for advice. They stayed on the phone for three hours to ensure he was taken to safety.

Debra said: _"He told her (Chloe) that he was scared of his mum - that she hits him and he'd been suicidal over it. He kept bursting into tears and explained he'd run away because he'd broken his TV and was worried about what his mum would do._

"I was really aware that Covid lockdown was affecting young people's mental health and being stuck at home in abusive circumstances were making things worse.

"I called the number and felt confident doing it. Seeing how upset he was, I knew I was doing the right thing. The practitioner was very calm and pleasant and asked lots of questions about the situation. We wanted to get the right help and support and the NSPCC wanted to make sure he was safe".

Debra*, NSPCC Caller

To build a better future for children, no matter where they live, the NSPCC is urging Governments to focus on prevention and protecting children from neglect and abuse both online and offline, delivering a supportive environment in the early years, and ensuring services are available to help children recover from traumatic experiences.

''We've been hearing first-hand about the immense pressures families have faced during the pandemic and the heavy toll that has taken on children and young people. For some children, this has included experiencing abuse, bereavement and other harm.

"The record number of contacts to our helpline reinforces the need for Governments across the UK to put children at the heart of their recovery plans. These must go beyond education and address the harm some have experienced so the pandemic doesn't leave a legacy of trauma for children.

"But this isn't just a job for our Governments. Everyone has to play their part in keeping children safe. And that's why we're planning Childhood Day on 11th June when we'll celebrate childhood and encourage people to get involved in making sure all children grow up happy and safe".

Sir Peter Wanless, CEO of the NSPCC

The NSPCC helpline is staffed by trained professionals who can provide expert advice and support for adults with concerns about a child, or for parents, carers and professionals looking for information or guidance.

To get in contact, call 0808 800 5000, email help@nspcc.org.uk or fill in the NSPCC's online form.